Jared Reese offered great services as cashier andserver , food was fresh!

The Shack burger is constantly one of the best smash style burgers one can buy, pretty iconic throughout the city, this location tends to get busy for lunch but all other times are fairly quick. One of my personal favorites and the standard I hold other smash style burger places to. If you stick to the usual menu of shack burger, cheese fries and something like a milkshake you won’t be disappointed. Burgers are always juicy, sauce is right, everything is perfect. It’s the optimal burger delivery. The shack has a few competitors like (In-and-out burgers in Cali) and other boutique burger places, but for a chain this is top notch. If you are on the fence and have never tried shake shack, please do yourself a favor and treat yourself to one.

What can i say about shake shack that wasn’t already said. You can’t go wrong with shake Shack doesn’t matter what you order. Tried their mushroom burger with cherry peppers and it was great. Nothing compares to their fries and shakes tho. This particular location is obviously crowded, thanks to all tourist flying to downtown Manhattan. Shake shack all the way

Probably the better location. They don’t do orders at the counter but instead you can only do the orders on the computer/tablets—or at least I didn’t notice anyone taking orders at the counter. Because of this though, it limits customers to pay using tap/card. Location was ok in terms of atmosphere. A bit busy around lunch though.

Order on Tablet at night. The burger is tiny but very delicious. A little on the pricy side but very tasteful. Would eat here again. This area is safe. Washrooms are clean. Lots of people here at night. I would highly recommend this place if you’re in the area. Walkable distance from World Trade Center Hotels.

I’ve been to a couple shake shacks, and this one is probably my favourite bc the employees were just so nice and funny. Of course, the food is always great, so no complaints there, but the service was the real differentiator. Always always order the cheese fries. And the double’s always worth it!

It's Halloween weekend here in downtown NY so it's busy. The food was hot and tasty. The cashier was friendly and welcoming and there was a worker cleaning tables in and outside the restaurant. Overall quick and easy.

So to start this off I need to give a little background. My family and I were visiting New York from Maryland on a trip to see some things around the city. We were in a hurry to get some food quick due to our bus departure being in the next 25 minutes and our uber driver was also coming in the next few minutes. The next issue was that my partner has celiac disease and so it was vital that the food was gluten free. I spoke with a man named Uzi and to say he was helpful and beyond amazing is an understatement. I’m writing this a few weeks later than wanted but his actions have stuck with me to this day. Uzi went above and beyond to ensure my partners meal was handled with care and that all workers changed gloves, a separate bag was given to carry the burger and that both my order and my families order was rushed because we informed him of the situation. Thanks to Uzi we were able to have a nice meal without worry of gluten contamination and were able to get the bus. Uzi deserves and should be recognized for this as to me he truly did everything in his power to make everything work and work it did thanks to him. If I ever go back to New York I would visit this shake shack just to say thank you to him. He showed what everyone should aspire to be and he is someone to look up to in times of need. I truly hope he is able to see this message and that he gets the recognition he truly deserves